Thursday, February 21, 2013

www.Waitrose-Experience.com - Enter to Win £500 in Waitrose Vouchers

If you made a purchase at your recent Waitrose store or Waitrose.com visit, you can go to www.waitrose-experience.com to take part in the Waitrose Customer Feedback Survey. Once you complete the survey, you could have a chance to win £500 in Waitrose vouchers for your next visit.

How to win:

To begin, you should have your sale receipt handy. When open the survey link www.waitrose-experience.com, select your purchase type and enter the required information from your receipt to start the survey. Then answer all the survey questions presented. At the end, you'll be entered into the Monthly Prize Draw for your chance to win.

You must be a legal UK resident aged 18 or over to enter. 

88 comments:

  1. I enjoy the whole shopping experience at Waitrose.

    The survey I have been asked to complete is of NO INTEREST to me, it has nothing to do with Waitrose. I think they have let themselves down by signing up to this.

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    Replies
    1. Entirely agree and it made me cross!

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    2. re March 8 and July 26 comments, all I can say to them is "what a load of twaddle! Move with the times!" I am a regular Waitrose customer,have shopped with John Lewis for years, and can say they definitely "pick" their staff, and their goods, so without doubt they are good! Very good! And long may they reign........!!

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    3. Very good service ,and staff at Lichfield Branch ,Pity there isn't a store in Burton on Trent but I don't mind the commute because there is a Free coffee with my name on when I get there, before I shop . KEEP IT UP WAITROSE.

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    4. I work for Waitrose and I can assure you that the survey is EVERYTHING to do with Waitrose. It is our way of finding out if what we are doing for our Customers is what they want and what makes them happy, all comments are taken very seriously and addressed accordingly especially anything negative or that has made a customer unhappy. We continually try to improve our service and the survey is a great way to help us, so if you do have five minutes to spare fill it in - you never know you might win!!

      Delete
    5. I do go always to Waitrose whenever I have to get any item of good quality, could be the meats or the cheeses.
      But doing a survey and trying to lure people, playing on the animal instincts of greed in every human, is most deplorable.
      Improve yourselves for example by rewarding your customers (by gift from the floor of their choice or a gift voucher of a minimum value of £50) whoever finds your fault/s and/or error/s in your shop on your shop floor, AND NOT TO CONDONE WAITROSE who pride themselves to be Quality shop, BY JUST THE UTTERANCE OF THE EXCUSES LIKE "THANK YOU FOR POINTING IT OUT" "WE ARE SORRY, IT WILL BE FIXED" etc.etc. BECOME DIFFERENT FROM THE OTHERS IN THE WAY POINTED ABOVE. Practice it!! It will benefit Waitrose to feel the pinch now, in order to gain the
      reward later. Thank you.

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    6. The quality of service continues to first-class, and the staff courteous and very helpful. There always seems to be more time shopping at Waitrose. Long may it continue!

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    7. Waitrose staff have always been of the highest calibre - and long may they continue to be. My local store in Crowborough, though, has a really nice cafeteria and so, therefore, when I visited Lewes recently I expected the same. Unfortunately not but I hope Waitrose will consider this in the future.

      Delete
    8. AnonymousNovember 17, 2013 at 9:40 AM

      Your comments are foolish and impractical for so many reasons I can't be bothered to list them. You obviously have no idea about the sums that retailers will pay for market research, and they certainly don't offer this to customers. If you don't want to fill in the survey then don't. Nobody is forcing you. If you want to complain then do so. You might even get a voucher, but I think £50 is a bit greedy.

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    9. excellent customer service 1st class attention.

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  2. The food that they provide is good quality.

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  3. I have been disappointed by some of your "sell by" dates being insufficient to make if possible to have a weekly shop. I live in the country and have a 26 mile round trip to your supermarket. Another point, only today several shelves were empty of items I buy regularly each week, surely this should not happen with the purchasing power you must have at your disposal.

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    Replies
    1. I shop on line and I would point out that quite often limited products are out of date on the day of receipt or the following day, especially fresh salads and vegetables.

      On a positive note I am delighted with the new website, particularly with the favourites facility - very well thought through and applied - an excellent enhancement.

      Delete
  4. I have a new strapline for Waitrose..."BETTER CLASS OF CUSTOMER, BETTER CLASS OF STAFF!"
    Quite true but you wont use it I know.

    I think you are wrong to compare with Tesco. Waitrose should emphasise its DIFFERENCE not its similarities. Aim unashamedly at the middleand upper market through superior service, quality, fair prices and a better shopping experience. That is what I expect (and usually get) from Waitrose.

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    Replies
    1. I agree completely. Tesco is no comparison with regard to quality Lately Tesco many products are their own brands which leaves very little choice

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  5. I am very satisfied with the delivery service provided by Waitrose - any problems are dealt with efficiently - friendly delivery staff - I always look forward to their visit with my shopping!

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  6. I love shopping at Waitrose. Great ambiance. Friendly, helpful staff. If some items are penny or two more expensive than other stores it's worth it for the great, uplifting shopping experience that Waitrose provides. I know that when I've finished at the checkout and take my green disc to help a charity, the person on the checkout is not going to say 'Have a nice day' or some other trite, meaningless farewell - just 'thank you' and 'goodbye' said with a smile. Thank you Waitrose for being the best supermarket on the planet!

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  7. Mrs. C. Fernandez.March 29, 2013 at 11:27 AM

    I am surprised you have signed up to the beauty trials advert on your site. I was interested until I realised I could be charged the full amount for the trial products within 2 weeks of receiving them. If I hadn't read the small print I might have mistakenly agreed to try them believing all I should pay is the postage charge but incurring the full charge of approx. £95.

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    Replies
    1. I agree with this comment and would like to say I was not so lucky or observant and was charged firstly £89 then £95....the company is running a scam and at least I have had a cancellation of my order and a £50 refund! BUT BYER BEWARE DO NOT ORDER A FREE SAMPLE AT ALL IT IS NOT WORTH IT!!

      Delete
  8. I really enjoy my visits to waitrose in Bath either for coffee or picking up the daily items easily with friendly staff to help.

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  9. I was disappointed with my visit at Waitrose, the young chap at the till was quite arrogant wasn`t interested and rushed through. It did put me off, at least in Tesco they do offer to help pack your bag but at Waitrose they can`t wait for you to move !

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  10. How can you expect anyone to complete your survey when it keeps rejecting the local brach address as"please use address on your receipt form" I GIVE UP.

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  11. I had home delivery when became ill and could not collect from my local store. I cannot understand why everyone does not do this - no hassle delivery on Sunday morning by 10am this is the way forward. And top marks to Peter of Wantage, the delivery chap, for his friendliness.

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  12. I visited Your Holsworthy branch on 6/4/13 only one trolly till open, 2 tills open for baskets, with nobody waiting. when asked if another trolly till could be opened, the assistant was very snappy and said it was the supervisor who should see to that. she did open another trolly till, but was not pleased in having to do so. ! First time I had been there, and now its the last. SB.

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    Replies
    1. First-class delivery with very helpful driver who carries all the bags into the hall. It isn't just a one-off, it is the same every delivery for our home-shop. Thank you.

      Delete
  13. We have, as a family , shopped at Enfield Waitrose since it first opened. The Staff are all extremely friendly, courteous and exceptionally helpful.

    The quality of the food is always good and fresh.

    I wouldn't shop anywhere else.

    ReplyDelete
  14. Sometimes you fail to replenish your shelves, checkouts undermanned when busy.

    Block the aisle with special offer stands, its narrow enough as it is!

    Staff service is superb, 'Nulli Secundus!.

    Food is always good quality, will always shop there, although some of your prices are not the same as Sainsburys.

    Why do I occasionally shop at Sainsburys?......They have a 24 hour opening at Harringey that I sometimes have to use you are closed late at night.

    I still do my main shop at Waitrose.

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  15. In mt branch of Waitrose the atmosphere is always most pleasant, the staff helpful and the chore of shopping made very, very much easier. My husband has not long retired and likes to come to help! This "help" I found much harder to cope with on the one occasion we had to go to a supermarket other than Waitrose. Your store enables me to manage nicely.

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  16. I shop in Cirencester Waitrose. You have recently "updated " your shop there .I don't know any of your regular customers there who like the new layout as much as the old one. Do we really need all these extra goods that you are offering ????
    The ailes feel crowded, the shelves go too high, the shelf filling trollies and on line shopping trollies block the access, Also the basket checkout trails on into the shopping area. Cirencester Waitrose is no longer the pleasant experience that it was. I continue to shop there as your food is always very good,especially the fruit and veg',and the staff are friendly.

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  17. The last 3 times I visited Waitrose in Enfield there were no large eggs x12 so I've been forced to buy 2x6 boxes which means it's more expensive.Please, are you not stocking x12 large any more or have I just been unlucky?

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  18. Great difference shopping at Frimley Branch,staff are very civil, London Waitrose is very different.I do find the price of Sour Dough Bread has become very expensive.There seems to be a lack of Wait rose shops in Shropshire,the Shrewsbury branch has very little of what I want.
    There is a very good site in Bridgnorth for a Waitrose,the old VW garage,we are desperate for a decent supermarket.

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  19. I do enjoy shopping at my local Waitrose (Ampthill), however I now find myself having to examine my till receipt. Today I was charged £1.11 on a jar of WR Green olives which are currently on offer at 79p and two weeks ago a tin of clams was scanned twice & I ended up being charged an extra £1.39.

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  20. MISLEADING SHELF PRICING WORDING

    I bought 3 packets of flour @ £1.99 each in a 3for 2 offer.
    When I got to the checkout I only got £1.69 discount because I had bought a 4th bag of flour at £1.69.
    Next time I will make 2 separate transactions to get the full £1.99 off.
    I have plenty of time -others may not have noticed !

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  21. The service was excellent. The young man on the till was polite and friendly. We have enjoyed everything we purchase except that the apple danish pastry was disappointing - only miniscule pieces of apple inside and enormous puff pastry.

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  22. In an attempt to give up smoking I bought one of these electronic cigarettes from waitrose. You re-charge the battery and just buy the refills. Sounds easy hey?
    Think again, I have been to at least 5 different waitrose stores and cannot find the refills anywhere. They either don't sell the electronic cigarettes at all (whetstone, barnet, palmers green, brent cross) or they only sell the starter kit (finchley). On occasion I might find them in the mill hill store, but that is too far to keep travelling too and more often than not the shelves are empty there too.
    It's probably easier to go back to real smoking...

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  23. Why do they put OAPs on the till? Even the younger till staff are so slow. I bet the Aldi till staff get through ten times as many items per minute as those at Waitrose.

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  24. MS K L CHRISTIANMay 11, 2013 at 4:51 AM

    I HAVE JUST RECEIVED MY FOURTH DELIVERY FROM WAITROSE AND AM VERY PLEASED WITH THIS SERVICE. THE DELIVERY MAN IS POLITE, FRIENDLY AND VERY HELPFUL AND ALSO VERY EFFICIENT AT PICKING SUBSTITUTES IF NECESSARY. HE ALSO TAKES TIME TO ALLOW ME TO CHECK EVERYTHING ON MY COPY OF THE ORDER. FIRST CLASS SEVICE WITH BETTER QUALITY FOOD. I HAVE SHOPPED ON-LINE WITH OTHER SUPERMARKETS BUT HAVE DECIDED TO STICK WITH WAITROSE, ELY, FROM NOW ON.

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  25. I shop at Barry store and find it a much more pleasant experience than the other supermarkets in the area. However the store has lost some of it's appeal over the last few months as the temperature has become distinctly chilly. The fact it was a warmer temp in this store was one of the main reasons I so enjoyed an otherwise tedious chore. Crank up that thermostat chaps and keep us freezers happy!

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  26. I am always happy to shop at Waitrose, the staff are so helpful and as I am disabled, I particularely appreciate this! The staff always seem to know where items are, and if not, are always happy to find out from a colleague. I particularly enjoy Esher, Surrey branch

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  27. This is a comment from a friend who has recently emigrated to new zealand .

    She tried to purchase flowers and champagne to send to us for our Ruby wedding anniversary ,

    talking today she said how disappointed she was with your web sight . Apparently she spent

    ages and the sight would only let her order flowers and a case of wine not one bottle !!!

    So as a last resort she actually rang my local Poynton store from Christchurch NZ to try to do it through

    them and was really disappointed to get very little help so was unable to make the order .

    So did it with Marks and Spencer which she said was a very simple process . She was surprised as we

    have always been pleased with the service from Waitrose and I enjoy shopping at my local store.

    Might be worth looking in to what went wrong as you missed out on her using you in the future .

    D .Hatton

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  28. In the Littlehampton branch there are more staff chatting and shelf filling blocking the aisles than customers, while the checkout tills and coffee shops are understaffed. Also the offers are not clear and often on checking the receipts they have overcharged on two for one offers.

    Cannot fault the pleasant courteous staff just the management and pricing.

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  29. Home Delivery by Bob in Havant area is friendly and professional. Always on time and helpful. Popped into Havant branch this morning and constantly having to move out of the way for discourteous staff trying to fill shelves. Perhaps this could be done before opening hours?
    Will go back to Bob and his Home delivery, much easier and less stressful!

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  30. I shop on a regular basis at the Shrewsbury Town store. Even when I am feeling not so good I always seem to come away feeling a little brighter.

    Yesterday on the till was a young man called Sam. Just the right amount of customer service for me, polite, he didin't rush me through the till and he actaully looked like he wanted to be there which isnt case in alot of the shops where staff seem to be under some kind of duress.

    Its not only the staff who are great the whole shop layout is easy to navigate and I never leave there with just the one item I may have gone for.

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  31. Check your receipts carefully. I got the advertised Toblerone offer yesterday with my big shop and noticed I'd been charged £4 for it! I had to go back and get a £4 refund. Rather took the shine off it.
    Also not all the checkout assistants including even one of the supervisors know that those of us who subscribe to the Daily Telegraph can now get it for free as well as use our coupons. We shouldn't have to tell them after all these weeks or months. One even said to me "We only get 15 minutes break and in that time I have to have a bite to eat as well as go to the toilet, I don't have time to read any notices" Can you believe it. Amazing so many of the workers are so nice to us customers in the circumstances.

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  32. Helpful,friendly staff who have time to chat even when they are rushed off their feet so make you feel special and not just someone who is spending money.
    I agree with Anonymous March 23rd 2013 that Waitrose should emphasise its differences,not its similarities,competition is good,it keeps the shops focused.

    ReplyDelete
  33. Staff at Waitrose Stourbridge very helpful. Full praise to Simon... last week when I asked him about a meat product he was concise, informative and accurate. Similarly Charli, at the delicatessen area... her keenness, graciousness and humility are all attributes which as a customer I regularly experience from all the staff in this shop.
    Pete Rose

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  34. Not a regular shopper but visited Waitrose in Buckhurst Hill this afternoon. Very helpful lady (Kim Mead) on the till explained about new loyalty card and this feed-back.
    She is a credit to herself and her job.

    ReplyDelete
  35. Shopped in Staines-upon-Thames this morning. Unusually there were gaps on several shelves as well as some items being discontinued. All put behind me with the excellent service at the till. Not rushed through, asked if I wanted certain items in one bag and the green charity discs given without having to be requested. Sadly her name not on till roll, a credit to her employer

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  36. overcharged at till for 2 items rang kensington store to complain - no reply, just rang & rang. Bare shelves in store. Organic spinach had sen better days with yellowing leaves. The only avocados were rotting. I could go on but have wasted enough time on Waitose already.

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  37. Sadly, our local Waitrose has been downsized awaiting development on another site in the town. Despite a smaller site the staff are more than willing, helpful and cheerful.
    Claire, Operator 1051, was as always so positive. Thank you.

    ReplyDelete
  38. I simply wanted to comment on excellent service at local Waitrose in Hampton but got sent to an intrusive survey asking all sorts of questions which are none of Waitrose's business. I there's a page to fill in about staff / service please let me know.

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  39. Needed some wine for a barbecue this evening - and remembered some that my daughter bought recently - from Waitrose.
    Mission accomplished!

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  40. Sadly our Bridport branch seems to be going down hill. Staff are sometimes not at their counter and then seem to be rather off hand when they return, whereas they always had a sunny smile and so helpful. The same applies at the Quick Check, no one there again and then very brisk....come on Bridport store cheer up and make our shopping a better experience again. The Waitrose in Sidmouth is great in every way, pity too far to go every week.

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  41. Hi I visited your store in Mewton Mearns store today 12/7/13 at 3 , 45pm. I love your sop
    Everypme is so helpful. The 1st time I was in Waitrose was on Weybridge in Surrey. I thought it was fab then and still do
    Catriona Kerr.

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  42. I have shopped at Waitrose ever since the 1970's. I now live near St Ives in Cornwall, my nearest branch is Okehampton, Devon. That makes it a minimum drive of three hours there and back. John Lewis store, nearest... Exeter, a four hour round trip. WAITROSE, WAKE UP!!! There's a huge market in the West Country just waiting to be tapped. Nothing here comes anywhere near your stores. Truro (mid-Cornwall) would be great, just GET ON WITH IT..............PLEASE.

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  43. Hello

    Usually I dont domplain but now you have given me the opportunity to vent my annoyance. On 5th July I visited your store in Newbury with a lady in a wheel chair, she did not want to use your wheelchair trollyies as she had broken her neck and found them ristricting to view products.We used a basket whcih she chose to put on her lap we asked customer services if we could keep the full baskets on the counter until we finished shopping, 3 baskets later we arrived at the till. I went to collect the 2 full baskets to be told that company policy is to keep baskets for 20 minutes only!! All the products mostly veg.. had been returned... in all not very helpful....

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  44. I use Waitrose in Wallingford and although the majority of the staff are pleasant and helpful this is not the case at the customer service desk. They are extremely offhand and give the impression that they really couldn't care less and that customer service is the last thing on their minds.

    However my big gripe with Waitrose is about he Waitrose "loyalty card". Unlike any of the other major supermarkets Waitrose does not allow "points" to be added retrospectively on those occasions when one has forgetten one's card. I think this is a big mistake.

    ReplyDelete
    Replies
    1. Sure it was Waitrose? don't get points on my card! just free newspaper,coffee,and monthly magazine, who needs points?

      Delete
  45. Always good service in Droitwich, but wish they would update sat-navs for drivers.

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  46. Why does Waitrose need to lower their standards with a invitation to a survey to so called win £500 so they can sell my information on to other Media marketing companies to make more dirty profit? not good!

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  47. I agree with Mrs Fernandez (29.03.13)about trial beauty offers being advertised on the £500 Waitrose Experience. I was caught by this on Our Boots'£200 offer - it cost me £97.95, plus another amount of over £60 for a beauty product which never arrived. Fortunately when I reported the second withdrawal to my bank, even though it was paid by debit card, they refunded it and they are keeping an eye out for any future scam withdrawals. Unfortunately, as I had received the first products, they could do nothing about the £97.95. So, let the buyer beware!

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  48. Love the sense of COMMUNITY that is GROWING since Waitrose came to Buckingham, and now Aylesbury! Think it's wonderful to have a free cafe late everytime we shop, thank you Waitrose you've got the "magic touch"!

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  49. If you want quality with a smile shop at Waitrose. Friendly helpful staff will take you to the goods you require unlike Tesco who say (down that aisle and point!! ) this makes all the difference. Sometimes though I do find their sell by dates are a little too close especially when shopping for the week. Keep it up Waitrose well done !!
    ENFIELD 09TH September 2013

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  50. Always a pleasurable experience and I look forward to my next visit as there so many offers in store and staff and other shoppers make it seem like a holiday than a weekly shop!

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  51. I was in Ringwood store last year and had my bag stolen. The Manager was unhelpful despite my distress. I now retaliate by speaking to anyone who leaves their purse or bag in trolley. I notice at least 3 ladies each week making this mistake and they are grateful when i speak to them. Why cannot stores alert staff to do this job and warn shoppers we are surrounded by thieves.

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  52. I was in Ringwood store last year and had my bag stolen. The Manager was unhelpful despite my distress. I now retaliate by speaking to anyone who leaves their purse or bag in trolley. I notice at least 3 ladies each week making this mistake and they are grateful when i speak to them. Why cannot stores alert staff to do this job and warn shoppers we are surrounded by thieves.

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  53. I was in Ringwood store last year and had my bag stolen. The Manager was unhelpful despite my distress. I now retaliate by speaking to anyone who leaves their purse or bag in trolley. I notice at least 3 ladies each week making this mistake and they are grateful when i speak to them. Why cannot stores alert staff to do this job and warn shoppers we are surrounded by thieves.

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  54. It's useful that we like shopping at Waitrose because there is one near us. However we are those frequent "drop in" types &, watching the pennies, my husband & I avoid a big weekly load of shopping. Little & often suits us, so why send us time limited vouchers that require a spend of £60 at a time? If it was £35 then yes, we would reasonably often reach that figure, & then we could use a voucher. I'm miffed that as regular customers you don't favour us with vouchers we can actually use......

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  55. I would like to see the cakes on the counter in the caffee covered , Iam a reguler in waitrose in hull do not fancy any of them when youngsters are breathing all over them KEN off Cottingham HULL

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  56. Do people really win anything from this feedback survey or this is just a scam to get people to visit this web site, I mean the stores do have some good bargains, but I don't really think anyone ever wins anything, I have tried so many times and never even win a candy bar

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  57. Love shopping at waitrose but was there this morning and was disappointed
    that I had to queue for ages. They only had one till working! Plenty of staff on the shop floor, but no tills going. Please waitrose, look into this because it does put people off shopping there.

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  58. "How did you do today" I spent 40 minutes jumping through your hoops, until I was asked when did I shop in Wymondham! I have never been to Wymondham, and, did'nt know you had a branch there. Get your act together please, and stop waisting my time. PeaBeeSea

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  59. Always very friendly and helpful service in the new Helensburgh Store.All Partners in this Store are a credit to Waitrose.

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  60. Friendly smiling service from all the girls in the restaurant at Waitrose at Biggin Hlll, Kent especially Joanne.

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  61. We visit Waitrose at three outlets Whitecross Street in the City, Marmion Road Southsea and, best of all, East Cowes. It is great to find the same good food in each place - and the helpful staff team.

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  62. I always have a good experience when shopping in waitrose as all the staff are helpful and friendly

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  63. If Waitrose wants (and REALLY NEEDS) my comments on the surveys would they kindly avoid all the blogg when I click into waitrose-experience.com and get pages of rubbish notes when all I need is to START THE SURVEY SAP direct from www.waitrose-experience.com. This is my FINAL ATTEMPT, or it will be goodbye

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  64. Staff always willing to help as they were today. Free coffee is always very welcome too.

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  65. You only have to look at Waitrose and you get the feeling it's calling you to come inside.The store is so clean,the shelves are well spaced and the food just says,'come and get me'.Why,because of the high standard of produce.As you wonder further into the store the smell of fresh bread flows past you nose,what more can you ask I say,so before I go any further I grab myself a free coffee,another fantastic jesture.All in All a superb food store of the highest quality and the polite and friendly staff make it a pleasure to shop at Waitrose.Well done management,Top marks for making it a pleasure to shop.

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  66. Your wine section in Waitrose Lewes is exceptionally good. The staff are hardworking and always in evidence. You have lost Nick, who was at Plumpton College. But the two experienced men whom he left are very helpful and assiduous in keeping the shelves stocked and labelled. They get to know the customers and give helpful advice. The range of wine is particularly good. Your own brands of white, rose, and red are wonderful value, just as good as labels twice as expensive. These two also know about whiskies. They have the experience and the interest which a choosy customer needs.

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  67. excellent service as always, good choice, minimal queues and good value for money

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  68. It is always a pleasure to shop at waitrose, we always receive excellent service with a smile. We are very lucky to shop in various waitrose stores and they are all the same, good food at good prices, happy smiling staff and very very good service

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  69. As always it is a pleasure to do my shopping,everyone who work there appear to enjoy there jobs

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  70. Tried to enter this survey once before - didn't work - tried once again -followed the 'instructions' - still didn't work.

    Not anapproach that bolsters Waitrose's rep.

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  71. Visited the Waitrose Melksham branch today, the till operative couldn't have been more helpful; packed my bag for me, organised a voucher I requested and as I am very arthritic organised for a member of staff to take my grocery purchases to my car. All done with a cheerful smiley face. A store well worth patronising.

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